Q: How Do I Join A Session

A: In order for you to join and watch any of the virtual sessions, you need to register for the event and have a ticket. Once you have a ticket, you'll then need to log in to the event. There are multiple locations across the event that will prompt you to log in before proceeding, such as on the agenda page in the top right corner, or when you click the 'join broadcast' or 'watch recording' button on the session itself.

There are 2 methods for you to log in.

1. Link from your email

When you registered for the event, you should have received an email from Access Events with a button for you to complete your registration. The email should have the subject line "Your Registration Confirmation to Access All Areas". It may be hiding in your spam or junk folder. Clicking on this button will log you into the event, without having to enter a password or email.

2. Email

Another way for you to log in is by trying to enter a session, or by clicking on the "Login" button, in the top right of the Agenda page, and then entering the email that you registered with into the pop-up prompt box. Again, this will send an email to you (from Access Events) to verify your identity - just click on the "Confirm Your Email" box to get into the event website.

Once, you've logged in, on the agenda page, select a session and click the “Broadcast” button under the session title. The broadcast will become available two minutes before the scheduled session start time.

Q: How do I move between sessions?

A: When a session ends, or if you decide to switch to a different session, click the “Back” button to return to the agenda. You can then enter any other in-progress session by clicking the “Broadcast” button for that session on the agenda. The agenda includes a two-minute buffer between each set of sessions, to allow time to navigate to the next session.

Q: What are the system requirements to join a session?

A: Open a browser window using

- Windows 7 and above, running Chrome, Firefox, or Edge

- Internet Explorer is not supported

- MacOS 10.9 or later, running Chrome and Firefox. Safari not supported

Please note, additional devices may successfully connect, but are not officially supported.

Ideally use an "incognito" or private window if possible, close any ad blockers and VPNs

If you plan on joining via Mobile Device: 

- iPad & iPhone users Safari and Chrome (Safari is preferred); the site is available for iPhone 5S or later, running iOS 11 and up

- Android (4.0 and upwards) & Google device users, Chrome

- 3rd party cookies within your mobile web browser are enabled

Q: The sound is coming out of a different device than I want - what can I do?

A: To toggle between multiple outputs connected to your device (e.g. internal speakers, headphones, and AirPlay), click the music icon on the bottom right of the live-streamed session. You will then be able to select which output and input devices should be used.

Q: The output device I want to use isn't showing up - how can I fix this?

A: First, check the physical connection to your device, by either unplugging and re-connecting your physical headphones or toggling Bluetooth on and off.

If you are confident that the output device is connected correctly, check your system preferences to ensure your computer recognizes the device. On a Windows device, click the loudspeaker icon on the bottom right of your screen, and you'll be able to change the output device. On a Mac, visit System Preferences > Sound to choose your output devices.

Q: My devices are correctly connected, but I can't hear anything!

A: If you're confident everything is connected properly, your devices might be being used by another tool or application. Make sure tools like Zoom, Google Hangouts, Go To Meeting, etc. have been closed prior to starting the session.

Q: I'm still experiencing issues - any final steps?

A: Next try restarting your computer and trying again. 

Q: Any other issues?

A: Contact the organiser via access.events@theaccessgroup.com and we'll endeavor to help.